MasteryLabs Privacy Policy
This Privacy Policy explains how MasteryLabs collects, uses, discloses, and protects your information when you visit or use our services. By accessing or using our services you acknowledge that you have read and understood this policy. Owner: Matthew McDonald.
Table of Contents
Overview of our data practices and privacy commitments.
1. Scope and Consent
This Privacy Policy explains how MasteryLabs collects, uses, discloses, and protects your information in connection with our websites, applications, and services. By accessing or using our services, you acknowledge that you have read and understood this policy. Owner: Matthew McDonald.
2. Information We Collect
We may collect information that identifies you or could be used to identify you, including but not limited to:
- Personal Data: name, email, postal address, phone number, payment details when you make a purchase or create an account.
- Usage Data: information about how you access and use the service, including logs, device and browser information, IP address, and pages visited.
- Location Data: approximate location derived from your IP address or device settings.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of the site, track preferences, and improve your experience. You can manage cookies through your browser settings and opt out of certain processing where available. We may also use analytics providers to help us understand usage patterns.
4. How We Use Information
We use the information we collect to operate and improve our services, communicate with you, process transactions, provide support, personalize content, and comply with legal obligations. We may use your information for marketing with your consent or where permitted by law, and you may opt out of marketing communications at any time.
6. Data Retention
We retain the information we collect for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. When no longer needed, we will securely delete or anonymize personal data in accordance with applicable law.
7. Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and regular assessments of our systems and processes.
8. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict processing, object to processing, or request data portability. To exercise these rights, please contact us using the information in the Contact section. We will review requests in accordance with applicable law.
9. Children’s Privacy
We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it. If you are a parent or guardian and you believe we have collected data from a child without consent, please contact us.
10. International Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We take safeguards to protect information transferred across borders in compliance with applicable law.
11. Do Not Track
We honor your browser's Do Not Track signals where a legal requirement exists. However, many aspects of our site rely on cookies and similar technologies; you may adjust your browser settings to limit tracking as described above.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice and, where required by law, obtain consent or provide a means to opt out. Your continued use of our services after the update constitutes acceptance of the revised policy. The "Effective Date" will be updated accordingly.
13. Contact Information
We’d love to hear from you. Whether you need product support, have a question, or simply want to share feedback — our team is here to help.
Customer Support Desk
For the fastest help, submit and track tickets through our support desk.
Go to Support DeskYou can also reach us directly via email. We aim to reply as quickly as possible.
Email: support@masterylabs.com
Mailing Address
MasteryLabs
Hagenholzstrasse 81A
8050 Zürich, Switzerland
We’re Here for You. If it’s a quick question or a detailed request, don’t hesitate to get in touch. We value every customer and look forward to supporting your success.
Support Desk
Submit and track tickets for fastest help. Our team is ready to assist you with product support, questions, or feedback.